How do I Place an Order?
Placing an order with CPAP.com is a breeze and we're here to help! Browse our online collections here or give us a call at 1-800-356-5221 to be one step closer to a good night's sleep.
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ORDERS
Our Orders section provides answers to frequently asked questions about orders, payment methods, and pricing details.
What forms of payment do you accept?
Credit Cards: For credit cards, we accept Visa, MasterCard, American Express, Discover, and JCB credit cards. Apple Pay: Easily, securely, and quickly check out by logging into your Apple Pay account. Paypal: To checkout using Paypal, you will be...
What happens after placing my order?
After you've placed your order, you will receive an order shipped confirmation email with your order number and tracking information. Don't forget to check your spam folder or add [email protected] to your address book not miss your order information....
How can you keep your prices so low?
Our goal is to always provide the lowest prices for you! How do we do that? We do not accept insurance assignment, so we can pass the savings on to you. Sign up for our newsletter for promo deals and view our CPAP equipment on sale.
Are my order and payment secure with CPAP.com?
Yes. Our proprietary software is built to protect your billing information. On CPAP.com we have a Secure Sockets Layer (SSL) which encrypts information and keeps your data private and confidential between your computer or phone and CPAP.com. This...
Are my personal and order information private?
Your information is always safe and secure with usâwe never sell or distribute your contact information to third parties.
If CPAP.com doesn't store my credit card information, how do you charge my card?
Using our secure payment process, our credit card processor, Stripe, will use an encrypted token to pass payment information through. When our processor receives your encrypted card information, they pass to us an encrypted token we can later...
How do I know your credit card processor is secure?
CPAP.com uses Stripe to ensure our checkout process runs smoothly and securely. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most powerful level of certification available.
Where can I read your full credit card, privacy, and security policies?
For more information, check out our CPAP.com Privacy Policy and Stripe's Security Page.
Does CPAP.com store my credit card information?
CPAP.com does not store credit card information. Our credit card processor, Stripe.com will pass us an authorized token once they verify your payment method allowing us to charge your credit card without storing your payment information.
Can you remove my credit card information from your system?
We understand that your data is important. On your request, we will remove the stored token for your payment information consisting of the last four digits and expiration date, from our system. We will request our payment processor to archive your...
What happens if CPAP.com is breached or hacked?
If there was a data breach, we would let you know right away! In addition, our payment processor would invalidate all payment tokens, so that the hacker's attempt would fail.
How can I provide payment information?
To Pay With a Credit Card: To provide your credit card information, give us a call at 1-800-356-5221 or log into your account. To Pay via PayPal: You can either call us at 1-800-356-5221 to provide authorization, and we will send a request to your...
How can I get help from a CPAP expert?
Chatting with a CPAP expert has never been easierâlive chat with us by clicking on the "Chat Now" button in the lower right-hand corner, give us a call at 1-800-356-5221, or email us at [email protected]. Our hours are Monday through Friday from 8...
Why is there a $0 or $1 charge on my account statement when I placed my order?
When you use a credit card to pay for your CPAP.com order, our credit card processor, Stripe.com, will send over a request to your issuing bank for either a $0 or $1 authorization, which is based on what your bank permits. The authorization amount...
Why is my purchase showing as a recurring charge on my bank statement?
When placing an order with saved payment information, our payment processor adds the recurring charge notation on statements, it's something we cannot control. But don't worry! We will not initiate any recurring charges resulting from any purchase...