Help Center

Customer Help Center

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Where can I read your full credit card, privacy, and security policies?

Orders

How do I place an order?

What forms of payment do you accept?

What happens after placing my order?

How can you keep your prices so low?

Does cpap.com store my credit card information?

How can I get help from a CPAP guide?

Where do you ship from and how much are shipping costs?

How quickly will my order ship and how long does it take to arrive?

Will you ship to an APO or Post Office Box address?

Do I need a prescription on file prior to shipping my order?

Do you ship internationally?

How much are the taxes and duties of shipping to my country?

How are international currency conversions handled?

Shipping

How do I return my order?

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Returns & Exchanges

Do You Need a Prescription for a CPAP Machine or Mask?

How can I get a CPAP prescription?

Can I order with an old prescription?

Can I use an international prescription?

How can I submit my prescription to cpap.com?

What does a prescription need to say?

Prescriptions

Will my insurance company reimburse for my online purchase?

Do you accept private insurance?

Do you accept Medicare or Medicaid?

What determines the date of service on the insurance claim form?

What is cpap.com's Tax ID number?

What place of service code is used for a cpap.com purchase?

What is the diagnosis code for sleep apnea?

My insurance company is asking for CPT codes, what are they?

What are the CPAP, BIPAP, and APAP CPT or billing codes for cpap.com?

Can I get a CPAP machine without insurance?

Insurance

Will my equipment be new?

I'm a new user, what do I need to buy?

What comes with my machine?

What maintenance is required on machines?

Do CPAP masks and/or humidifiers contain BPA?

What are some CPAP travel tips?

Will my CPAP operate overseas?

Can I travel by air with my CPAP?

Product Info

Rewards & Loyalty Program

Account Activation

How to Access Your Past Order Receipts

Account Information

Where can I read your full credit card, privacy, and security policies?Updated 3 months ago