Customer Help Center

How do I Place an Order?

What forms of payment do you accept?

What happens after placing my order?

How can you keep your prices so low?

Are my order and payment secure with CPAP.com?

Are my personal and order information private?

If CPAP.com doesn't store my credit card information, how do you charge my card?

How do I know your credit card processor is secure?

Where can I read your full credit card, privacy, and security policies?

Does CPAP.com store my credit card information?

Can you remove my credit card information from your system?

What happens if CPAP.com is breached or hacked?

How can I provide payment information?

How can I get help from a CPAP expert?

Why is there a $0 or $1 charge on my account statement when I placed my order?

Why is my purchase showing as a recurring charge on my bank statement?

ORDERS

Where do you ship from?

What are the shipping costs in the contiguous United States?

What are the shipping costs for the United States territories?

How quickly will my order ship?

How long does ground shipping take?

Will you ship to an APO address?

Will you ship to a Post Office Box?

Do I need a prescription on file prior to shipping my order?

Why hasn't my order shipped?

Will CPAP.com text or call when my order is delivered?

How do you ship to Canada?

How much are the taxes and duties for shipping to Canada?

Do you ship internationally?

How much are the taxes and duties of shipping to my country?

How are international currency conversions handled?

SHIPPING

How Do I Return My Order?

Can I Return My CPAP Mask?

RETURNS & EXCHANGES

Can I buy a CPAP machine without a prescription?

How can I get a CPAP prescription?

Will an old prescription meet requirements or do I need a new one?

Can I use an international prescription?

How can I submit my prescription to CPAP.com?

What does a mask prescription need to say?

What does a CPAP prescription need to say?

What does an APAP prescription need to say?

What does a BIPAP prescription need to say?

What does a BIPAP Auto need to say?

What does a BIPAP ST prescription need to say?

What does a BIPAP Auto SV prescription need to say?

What does a BIPAP AVAP prescription need to say?

What does a humidifier prescription need to say?

What does an EPAP prescription need to say?

How can I tell if my prescription is valid?

Who can write the prescription?

Are prescriptions required for mask, machine, humidifier, and EPAP purchases?

How do I get a CPAP machine prescription?

PRESCRIPTIONS

Will my insurance company reimburse for my online purchase?

Do you accept private insurance?

Do you accept Medicare?

Do you accept Medicaid?

What determines the date of service on the insurance claim form?

What is the tax ID for CPAP.com?

Does CPAP.com have an NPI number?

What is the HSA MCCC code for CPAP.com?

What place of service code is used for a CPAP.com purchase?

What is the diagnosis code?

My insurance company is asking for CPT codes, what are they?

What are the CPAP. BIPAP, APAP and Oxygen related CPT or billing codes for CPAP.com?

Can I get a CPAP machine without insurance?

INSURANCE

Will my equipment be new?

Are CPAP machines ventilators?

I'm a new user, what do I need to buy?

What comes with my machine?

What maintenance is required on machines?

Do CPAP masks and/or humidifiers contain BPA?

What are some CPAP travel tips?

Will my CPAP operate overseas?

How do I prepare for international travel with CPAP?

Can I travel by air with my CPAP?

What should I know about going on a cruise with my CPAP equipment?

How can I find replacement parts for my CPAP mask?

How can I find replacement parts for my CPAP machines?

PRODUCT INFO

CPAP Rewards Loyalty Program

Blank LMN

CPAP.com Medical Device Distributors Licenses

Our Orders section provides answers to frequently asked questions about orders, payment methods, and pricing details.

Our Shipping section offers solutions to commonly asked questions about shipping costs, delivery time frames, and available shipping methods.

A blank letter of Medical Necessity that you can download, print, or email.  Please be sure to ask your doctor to fill this in completely.

<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/8X1Bk7d91oJxKgRm/hc/MdAV17qkJY6ZWgaX/2024050921-54989d37-843a-4460-a611-020c17ea4429-standard-lmn-4-20-cm.pdf" rel="noopener noreferrer" target="_blank">standard-lmn-4-20-cm.pdf</a> <span class="gorgias-file-attachment__span-size">6KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p>A blank letter of Medical Necessity that you can download, print, or email. &#xA0;Please be sure to ask your doctor to fill this in completely.&#xA0;</p>

<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/8X1Bk7d91oJxKgRm/hc/MdAV17qkJY6ZWgaX/2024052216-e973b135-134e-4fe5-8b99-478635f2b6c9-cpapusexmedicaldistlic.pdf" rel="noopener noreferrer" target="_blank">cpapusexmedicaldistlic.pdf</a> <span class="gorgias-file-attachment__span-size">1.2MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/8X1Bk7d91oJxKgRm/hc/MdAV17qkJY6ZWgaX/2024052216-e6bc8298-8ff7-42db-8994-8020160693ef-cpapdotcommedicaldevicedistributorslicense20152017.pdf" rel="noopener noreferrer" target="_blank">cpapdotcommedicaldevicedistributorslicense20152017.pdf</a> <span class="gorgias-file-attachment__span-size">627.4KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

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