Customer Help Center

Find answers to FAQs, track orders, report issues, and chat with our guide team at cpap.com's Customer Help Center. We're here to assist you!

Customer Help Center - cpap.com

How do I place an order?

What forms of payment do you accept?

What happens after placing my order?

How can you keep your prices so low?

Are my order and payment secure with cpap.com?

Are my personal and order information private?

Where can I read your full credit card, privacy, and security policies?

Does cpap.com store my credit card information?

What happens if cpap.com is breached or hacked?

How can I get help from a cpap guide?

Orders

Where do you ship from and how much are shipping costs?

How quickly will my order ship and how long does it take to arrive?

Will you ship to an APO or Post Office Box address?

Do I need a prescription on file prior to shipping my order?

Why hasn't my order shipped?

How do you ship to Canada?

Do you ship internationally?

How much are the taxes and duties of shipping to my country?

How are international currency conversions handled?

Shipping

How do I return my order?

30 Day Mask Free Trial

Returns & Exchanges

Can I buy a CPAP machine without a prescription?

How can I get a CPAP prescription?

Can I order with an old prescription?

Can I use an international prescription?

How can I submit my prescription to cpap.com?

What does a prescription need to say?

Prescriptions

Will my insurance company reimburse for my online purchase?

Do you accept private insurance?

Do you accept Medicare or Medicaid?

What determines the date of service on the insurance claim form?

What is cpap.com's Tax ID number?

What place of service code is used for a cpap.com purchase?

What is the diagnosis code for sleep apnea?

My insurance company is asking for CPT codes, what are they?

What are the CPAP. BIPAP, APAP and Oxygen related CPT or billing codes for CPAP.com?

Can I get a CPAP machine without insurance?

Insurance

Will my equipment be new?

I'm a new user, what do I need to buy?

What comes with my machine?

What maintenance is required on machines?

Do CPAP masks and/or humidifiers contain BPA?

What are some CPAP travel tips?

Will my CPAP operate overseas?

Can I travel by air with my CPAP?

Product Info

Rewards & Loyalty Program

Our Orders section provides answers to frequently asked questions about orders, payment methods, and pricing details.

Our Shipping section offers solutions to commonly asked questions about shipping costs, delivery time frames, and available shipping methods.