Customer Help Center

<p>Once you&#x2019;ve placed your order, you&#x2019;ll get a confirmation email with your invoice, letting you know we&#x2019;ve received it. When your order is on its way, we&#x2019;ll send you another email with tracking details so you can follow its journey from our warehouse right to your doorstep. To keep an eye on your order&#x2019;s progress, simply log into your account on cpap.com. If you have any questions, we&#x2019;re here to help!&#xA0;</p>

After you've placed your order, you will receive an order shipped confirmation email with your order number and tracking information. Don't forget to check your spam folder or add cpap@cpap.com to your address book not miss your order information.

To track your order every step of the wayâfrom our warehouse to your doorstep, log into your account on CPAP.com.

What happens after placing my order?

Orders

How do I place an order?

What forms of payment do you accept?

How can you keep your prices so low?

Are my order and payment secure with cpap.com?

Are my personal and order information private?

Where can I read your full credit card, privacy, and security policies?

Does cpap.com store my credit card information?

What happens if cpap.com is breached or hacked?

How can I get help from a cpap guide?

Where do you ship from and how much are shipping costs?

How quickly will my order ship and how long does it take to arrive?

Will you ship to an APO or Post Office Box address?

Do I need a prescription on file prior to shipping my order?

Why hasn't my order shipped?

How do you ship to Canada?

Do you ship internationally?

How much are the taxes and duties of shipping to my country?

How are international currency conversions handled?

Shipping

How do I return my order?

30 Day Mask Free Trial

Returns & Exchanges

Can I buy a CPAP machine without a prescription?

How can I get a CPAP prescription?

Can I order with an old prescription?

Can I use an international prescription?

How can I submit my prescription to cpap.com?

What does a prescription need to say?

Prescriptions

Will my insurance company reimburse for my online purchase?

Do you accept private insurance?

Do you accept Medicare or Medicaid?

What determines the date of service on the insurance claim form?

What is cpap.com's Tax ID number?

What place of service code is used for a cpap.com purchase?

What is the diagnosis code for sleep apnea?

My insurance company is asking for CPT codes, what are they?

What are the CPAP. BIPAP, APAP and Oxygen related CPT or billing codes for CPAP.com?

What happens after placing my order?Updated a month ago