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Shipping

Our Shipping section offers solutions to commonly asked questions about shipping costs, delivery time frames, and available shipping methods.

Where do you ship from and how much are shipping costs?

We ship from our Houston-based warehouse using FedEx and USPS. To make things even better, we offer free ground shipping to all 50 US states and territories on orders over $99. We’re here to make sure your items arrive quickly and at no extra cost!.

How quickly will my order ship and how long does it take to arrive?

If you place your order before 4 pm Central Standard Time (CST) Monday through Friday, it will ship the same day, provided your prescription requirements are met. Also, ensure that the equipment is in stock (check the product’s page for up-to-...

Will you ship to an APO or Post Office Box address?

Yes, we do ship to APO and PO Box addresses! If you have an APO or PO Box address, simply enter it during checkout, and we’ll make sure your order is sent to you. Shipping is free for orders $99 or more. If you have any questions or need assistance w

Do I need a prescription on file prior to shipping my order?

Yes you do! Federal law requires cpap.com has a valid prescription on file before shipping a CPAP mask, APAP machine, CPAP machine, BiPAP machine, humidifier, EPAP therapy, oxygen concentrators, and some heated tubing. Mask replacement parts, machine

Why hasn't my order shipped?

Unfortunately, from time to time, a problem can occur when processing an order. However, our expert Customers Service Team Members will be in contact with you via email if a problem occurs while processing your order. Below are some of the root...

How do you ship to Canada?

We offer shipping to Canada via Landmark, a private carrier, who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time can range from two to three weeks. All Canadian orders are tracked...

Do you ship internationally?

Yes, we will ship to any country in the world except for those listed below. We ship with USPS Global. International packages arrive within 6-20 days, but shipping times are not guaranteed. International shipping costs will be quoted upon the...

How much are the taxes and duties of shipping to my country?

You are responsible for determining, managing, and paying all taxes and duties associated with your transaction. CPAP.com will not pay and cannot quote taxes and duties. However, we can work with you to package and properly label international...

How are international currency conversions handled?

All prices on CPAP.com are listed in US Dollars (USD). CPAP.com does not charge conversion fees for orders placed with international cards. When using international currency cards, any conversion charges incurred would be applied by your financial...