Where do you ship from?
We ship via FedEx and USPS out of our Houston based warehouse and offer free ground shipping to all 50 US states and territories for orders over $99.
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SHIPPING
Our Shipping section offers solutions to commonly asked questions about shipping costs, delivery time frames, and available shipping methods.
What are the shipping costs in the contiguous United States?
If you're wondering about your shipping costs before placing your order, you can view our checkout page to get a quick quote. To find your shipping quote, simply type your shipping address in, scroll down to the shipping section, pick your...
What are the shipping costs for the United States territories?
- Next Day Air Early AM (delivery by Noon): is available for some Alaska locations and requires a custom quoted based on the weight of the parcel and the exact address.* - Next Day Air Service (delivery by the end of business): is available for...
How quickly will my order ship?
If you place your order before 4 pm Central Standard Time (CST) Monday through Friday, it will ship the same day, provided your prescription requirements are met. Also, ensure that the equipment is in stock (check the productâs page for up-to-...
How long does ground shipping take?
Typically, ground shipping can take up to five business days. However, ground shipping times in the United States vary, and timing is not guaranteed. For more information on USPS delivery time, view the USPS Ground Shipping Map. CPAP.com is not...
Will you ship to an APO address?
Yes! Shipping is $7 for purchases under $99 and free for orders totaling $99 or more.
Will you ship to a Post Office Box?
Yes. Orders shipped to PO Boxes include standard tracking services and qualify for our standard same-day shipping policies. All orders addressed to a PO Box are shipped via US Mail.
Do I need a prescription on file prior to shipping my order?
Federal law requires CPAP.com has a valid prescription on file before shipping a CPAP mask, APAP machine, CPAP machine, BiPAP machine, humidifier, EPAP therapy, Nightbalance, oxygen concentrators, and some heated tubing.
Why hasn't my order shipped?
Unfortunately, from time to time, a problem can occur when processing an order. However, our expert Customers Service Team Members will be in contact with you via email if a problem occurs while processing your order. Below are some of the root...
Will CPAP.com text or call when my order is delivered?
Unfortunately, CPAP.com cannot text or call any customer regarding status updates, or upon delivery, for any order placed at CPAP.com. However, there are a few ways you can get updated. If the order was shipped from USPS, customers can choose to...
How do you ship to Canada?
We offer shipping to Canada via Landmark, a private carrier, who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time can range from two to three weeks. All Canadian orders are tracked...
How much are the taxes and duties for shipping to Canada?
Packages shipped through our Canadian shipping partner, Landmark, are tax-exempt and marked prominently as medical supplies. When using CPAP.com's shipping supplier CPAP.com will cover costs. If you choose to ship with your FedEx or UPS account to...
Do you ship internationally?
Yes, we will ship to any country in the world except for those listed below. We ship with USPS Global. International packages arrive within 6-20 days, but shipping times are not guaranteed. International shipping costs will be quoted upon the...
How much are the taxes and duties of shipping to my country?
You are responsible for determining, managing, and paying all taxes and duties associated with your transaction. CPAP.com will not pay and cannot quote taxes and duties. However, we can work with you to package and properly label international...
How are international currency conversions handled?
All prices on CPAP.com are listed in US Dollars (USD). CPAP.com does not charge conversion fees for orders placed with international cards. When using international currency cards, any conversion charges incurred would be applied by your financial...