Customer Help Center

<p>If you place your order before 4 pm Central Standard Time (CST) Monday through Friday, we&#x2019;ll get it shipped out the same day, as long as your prescription requirements are met and the item is in stock. Be sure to check the product page for the latest stock updates and note that pre-order items will ship as soon as they&#x2019;re available.&#xA0;</p><p>Once your order is on its way, you can expect it to arrive within five to ten business days with ground shipping, depending on your location. Remember that ground shipping times in the United States vary, and timing is not guaranteed. We are not responsible for courier delays, but we can provide you with the most up to date information and help facilitate correspondance with the shipper if you encounter any issues. We&#x2019;ll send you a tracking number by email so you can follow your package&#x2019;s journey!&#xA0;</p>

If you place your order before 4 pm Central Standard Time (CST) Monday through Friday, it will ship the same day, provided your prescription requirements are met. Also, ensure that the equipment is in stock (check the productâs page for up-to-date stock status) and is not a preorder item. Pre-order items will ship as soon as we receive them in stock.

Once shipped, you can expect your package to arrive within three to five business days for most locations within the United States. Your tracking number will be provided via email once your order ships.

How quickly will my order ship? - CPAP.com

Shipping

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What forms of payment do you accept?

What happens after placing my order?

How can you keep your prices so low?

Are my order and payment secure with cpap.com?

Are my personal and order information private?

Where can I read your full credit card, privacy, and security policies?

Does cpap.com store my credit card information?

What happens if cpap.com is breached or hacked?

How can I get help from a cpap guide?

Orders

Where do you ship from and how much are shipping costs?

How quickly will my order ship and how long does it take to arrive?

Will you ship to an APO or Post Office Box address?

Do I need a prescription on file prior to shipping my order?

Why hasn't my order shipped?

How do you ship to Canada?

Do you ship internationally?

How much are the taxes and duties of shipping to my country?

How are international currency conversions handled?

How do I return my order?

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Returns & Exchanges

Can I buy a CPAP machine without a prescription?

How can I get a CPAP prescription?

Can I order with an old prescription?

Can I use an international prescription?

How can I submit my prescription to cpap.com?

What does a prescription need to say?

Prescriptions

Will my insurance company reimburse for my online purchase?

Do you accept private insurance?

Do you accept Medicare or Medicaid?

What determines the date of service on the insurance claim form?

What is cpap.com's Tax ID number?

What place of service code is used for a cpap.com purchase?

What is the diagnosis code for sleep apnea?

My insurance company is asking for CPT codes, what are they?

What are the CPAP. BIPAP, APAP and Oxygen related CPT or billing codes for CPAP.com?

How quickly will my order ship and how long does it take to arrive?Updated a month ago