Returns are initiated in your account, or you can call or email us. We accept returns on most unopened items within 60 days, but shipping is non-refundable. For masks and machines, open for more details

Starting the return process:&#xA0;The first step is to request a return from our CPAP Guides. Once you have received your return merchandise authorization, you will need to ship the product back within 10 days. Here&apos;s how you start the process:&#xA0;<ul><li style="font-size: 16px;">Visit this link <a href="https://www.cpap.com/apps/redo/account/login" target="_blank" rel="noopener nofollow noreferrer">https://www.cpap.com/apps/redo/account/login</a></li><li style="font-size: 16px;">Call us at&#xA0;<a href="tel:+1-800-356-5221" title="tel:+1-800-356-5221" id="isPasted">1-800-356-5221</a></li><li style="font-size: 16px;">Email us at <a href="https://contact.gorgias.help/en-US/forms/m2syovkq" title="https://contact.gorgias.help/en-US/forms/m2syovkq" id="isPasted">support@cpap.com</a></li></ul>See our <a href="https://www.cpap.com/policies/refund-policy" target="_blank" rel="noopener nofollow noreferrer">Returns &amp; Refund Policy</a> for more information.Returning an unopened purchase:We offer a 60-night return policy for most unopened products. In exchange, customers will receive either a full refund or store credit. However, you&#xA0;are responsible for the cost of return shipping.Returning a recently purchased CPAP mask:&#xA0;Recently purchased CPAP masks can be returned within the first 60 nights of delivery. Unopened masks can be returned in exchange for a new one, or you can request a refund/store credit (minus return shipping). Open or used masks can&apos;t be refunded, but they can be swapped for a different mask.Returning a recently exchanged CPAP mask:&#xA0;After you exchange your CPAP mask, you&#x2019;ll have up to 30 nights to decide if you want to keep the new one. If it doesn&apos;t work for you, you can request to replace it with a different one; however, these masks are not eligible for a refund.Returning a recently purchased machine:&#xA0;Once you receive your machine, you have 60 nights to return it for a refund or store credit (minus return shipping)&#x2014;even if it&#x2019;s been used. All returned machines must be in good condition and shipped in the original packaging with all parts included.

How do I return my order?

We understand finding the right mask can be challenging. That’s why we offer a one-time, 60-night fit mask exchange guarantee. After this one-time exchange, cpap.com offers an ongoing 30-night mask fit guarantee, allowing you to try multiple differen

We understand finding the right mask can be challenging. That&#x2019;s why we offer a one-time, 60-night fit mask exchange guarantee. After this one-time exchange,&#xA0;<a href="http://cpap.com" style="text-decoration:none;">cpap.com</a>&#xA0;offers an ongoing 30-night mask fit guarantee, allowing you to try multiple different masks and still have peace of mind.Opened masks may be exchanged for a different mask or size within 60 nights of purchase.Unopened masks are eligible for refund or store credit (minus return shipping if applicable).Cushions, pillows, headgear, frames, and accessories purchased separately are non-returnable once opened.To get the process started, please visit this link <a data-fr-linked="true" href="https://www.cpap.com/apps/redo/account/login" id="isPasted">https://www.cpap.com/apps/redo/account/login</a>, call us at 1-800-356-5221 or email us at <a href="mailto:support@cpap.com">support@cpap.com</a>. Our CPAP guides are standing by to assist you with getting the right product you need!

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Returns & Exchanges FAQs - cpap.com

Returns & Exchanges

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