CPAP.com will accept returns on any unopened product within 30 days of the original ship date. A 15% returns processing fee will be subtracted from the original cost, and a credit for the difference will be issued. Shipping costs are not...

Starting the return process:&#xA0;The first step is to request a return from our CPAP Guides. Once you have received your return merchandise authorization, you will need to ship the product back within 10 days. Here&apos;s how you start the process:&#xA0;<ul><li style="font-size: 16px;">Visit this link <a href="https://www.cpap.com/apps/redo/account/login" target="_blank" rel="noopener nofollow noreferrer">https://www.cpap.com/apps/redo/account/login</a></li><li style="font-size: 16px;">Call us at&#xA0;<a href="tel:+1-800-356-5221" title="tel:+1-800-356-5221" id="isPasted">1-800-356-5221</a></li><li style="font-size: 16px;">Email us at <a href="https://contact.gorgias.help/en-US/forms/m2syovkq" title="https://contact.gorgias.help/en-US/forms/m2syovkq" id="isPasted">support@cpap.com</a></li></ul>See our <a href="https://www.cpap.com/policies/refund-policy" target="_blank" rel="noopener nofollow noreferrer">Returns &amp; Refund Policy</a> for more information.Returning an unopened purchase:We offer a 60-night return policy for most unopened products. In exchange, customers will receive either a full refund or store credit. However, you&#xA0;are responsible for the cost of return shipping.Returning a recently purchased CPAP mask:&#xA0;Recently purchased CPAP masks can be returned within the first 60 nights of delivery. Unopened masks can be returned in exchange for a new one, or you can request a refund/store credit (minus return shipping). Open or used masks can&apos;t be refunded, but they can be swapped for a different mask.Returning a recently exchanged CPAP mask:&#xA0;After you exchange your CPAP mask, you&#x2019;ll have up to 30 nights to decide if you want to keep the new one. If it doesn&apos;t work for you, you can request to replace it with a different one; however, these masks are not eligible for a refund.Returning a recently purchased machine:&#xA0;Once you receive your machine, you have 60 nights to return it for a refund or store credit (minus return shipping)&#x2014;even if it&#x2019;s been used. All returned machines must be in good condition and shipped in the original packaging with all parts included.

How do I return my order?

We understand finding the right mask can be challenging. That’s why we offer a one-time, 60-night fit mask exchange guarantee. After this one-time exchange, cpap.com offers an ongoing 30-night mask fit guarantee, allowing you to try multiple differen

We understand finding the right mask can be challenging. That&#x2019;s why we offer a one-time, 60-night fit mask exchange guarantee. After this one-time exchange,&#xA0;<a href="http://cpap.com" style="text-decoration:none;">cpap.com</a>&#xA0;offers an ongoing 30-night mask fit guarantee, allowing you to try multiple different masks and still have peace of mind.Opened masks may be exchanged for a different mask or size within 60 nights of purchase.Unopened masks are eligible for refund or store credit (minus return shipping if applicable).Cushions, pillows, headgear, frames, and accessories purchased separately are non-returnable once opened.To get the process started, please visit this link <a data-fr-linked="true" href="https://www.cpap.com/apps/redo/account/login" id="isPasted">https://www.cpap.com/apps/redo/account/login</a>, call us at 1-800-356-5221 or email us at <a href="mailto:support@cpap.com">support@cpap.com</a>. Our CPAP guides are standing by to assist you with getting the right product you need!

60 Night Mask Fit Guarantee

Customer Help Center

Returns & Exchanges FAQs - cpap.com

Returns & Exchanges

How do I place an order?

What forms of payment do you accept?

What happens after placing my order?

How can you keep your prices so low?

Are my order and payment secure with cpap.com?

Are my personal and order information private?

Where can I read your full credit card, privacy, and security policies?

Does cpap.com store my credit card information?

What happens if cpap.com is breached or hacked?

How can I get help from a cpap guide?

Orders

Where do you ship from and how much are shipping costs?

How quickly will my order ship and how long does it take to arrive?

Will you ship to an APO or Post Office Box address?

Do I need a prescription on file prior to shipping my order?

Why hasn't my order shipped?

How do you ship to Canada?

Do you ship internationally?

How much are the taxes and duties of shipping to my country?

How are international currency conversions handled?

Shipping

Do You Need a Prescription for a CPAP Machine or Mask?

How can I get a CPAP prescription?

Can I order with an old prescription?

Can I use an international prescription?

How can I submit my prescription to cpap.com?

What does a prescription need to say?

Prescriptions

Will my insurance company reimburse for my online purchase?

Do you accept private insurance?

Do you accept Medicare or Medicaid?

What determines the date of service on the insurance claim form?

What is cpap.com's Tax ID number?

What place of service code is used for a cpap.com purchase?

What is the diagnosis code for sleep apnea?

My insurance company is asking for CPT codes, what are they?

What are the CPAP. BIPAP, APAP and Oxygen related CPT or billing codes for CPAP.com?