How do I return my order?Updated 7 hours ago

Starting the return process: 

We’re happy to make your return or exchange as simple as possible so you can get back to restful sleep.To begin, just use the link below and follow the guided steps in our return portal:
Start a Return or Exchange  

You’ll be able to view which items are eligible and choose whether you prefer a return or an exchange.

If you need assistance please call us at 1-800-356-5221 or email us at [email protected]

Returning an unopened purchase:

We offer a 60-night return policy for most unopened products. In exchange, customers will receive either a full refund or store credit. However, you are responsible for the cost of return shipping.

Returning a CPAP mask: 

We understand finding the right mask can be challenging. That’s why we offer a one-time, 60-night fit mask exchange guarantee from ship date. After this one-time exchange, cpap.com offers an ongoing 30-night mask fit guarantee, allowing you to try multiple different masks and still have peace of mind.

Opened masks may be exchanged for a different mask or size.

Unopened masks are eligible for refund or store credit (minus return shipping if applicable).

Cushions, pillows, headgear, frames, and accessories purchased separately are non-returnable once opened.

Returning an exchanged CPAP mask: 

After you exchange your CPAP mask, you’ll have up to 30 nights to decide if you want to keep the new one. If it doesn't work for you, you can request to replace it with a different mask; however, these masks are not eligible for a refund.

Returning a machine: 

All CPAP machines are eligible for a one-time per customer, 60-night risk-free return from ship date.

You may choose a refund (minus return shipping) or store credit.

Machine must be returned in original packaging, undamaged, and free of heavy wear.

Returns must be shipped back within 10 business days of receiving an RMA (Return Merchandise Authorization).

See our Returns & Refund Policy for more information.