Customer Help Center

<p><span style="text-decoration:none;" id="isPasted">We currently do not offer shipping options to Canada. We regret to inform you that, at this time, we are unable to provide shipping services to Canada. We can ship anywhere in the United States, so freight forwarding by a service, friend or family member is an option. We apologize for any inconvenience this may cause and appreciate your understanding.</span></p>

We offer shipping to Canada via Landmark, a private carrier, who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time can range from two to three weeks. All Canadian orders are tracked through Canadian Post, insured, and tax-exempt.

How do you ship to Canada?

Shipping

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Orders

Where do you ship from and how much are shipping costs?

How quickly will my order ship and how long does it take to arrive?

Will you ship to an APO or Post Office Box address?

Do I need a prescription on file prior to shipping my order?

Why hasn't my order shipped?

Do you ship to Canada?

Do you ship internationally?

How much are the taxes and duties of shipping to my country?

How are international currency conversions handled?

How do I return my order?

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Returns & Exchanges

Do You Need a Prescription for a CPAP Machine or Mask?

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Can I order with an old prescription?

Can I use an international prescription?

How can I submit my prescription to cpap.com?

What does a prescription need to say?

Prescriptions

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What is cpap.com's Tax ID number?

What place of service code is used for a cpap.com purchase?

What is the diagnosis code for sleep apnea?

My insurance company is asking for CPT codes, what are they?

What are the CPAP. BIPAP, APAP and Oxygen related CPT or billing codes for CPAP.com?

Can I get a CPAP machine without insurance?

Insurance

Will my equipment be new?

I'm a new user, what do I need to buy?

What comes with my machine?

What maintenance is required on machines?

Do CPAP masks and/or humidifiers contain BPA?

What are some CPAP travel tips?

Will my CPAP operate overseas?

Can I travel by air with my CPAP?

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Do you ship to Canada?Updated 8 minutes ago